Product Description
Our new printed training booklets replace the former online modules and allow you to learn at your own pace without digital distractions. Customized bulk-purchase options are offered for facilitated trainings only. Contact us to discuss the best fit for your organization.
This training is grounded in the interview process and expands to front-line roles, where people are often meeting each other for the first time. Much of this training can be adapted to roles working with new customers, patients, students and their families, or community members.
Integrating Diversity and Inclusion into the Hiring Process―Main Modules Full Program
This three-module program is a comprehensive training that includes all three modules in this series. It focuses on race/ethnicity, disability, sexual orientation and size diversity.
Identifying Unconscious Bias as a Barrier for Diverse Applicants
MODULE ONE lays the groundwork for this three-module program. It defines culture, identifies unconscious bias by providing numerous examples, and offers methods to reduce bias and lift barriers for diverse individuals.
Learning Objectives
- Learn how unconscious bias and cultural misunderstandings can cause qualified diverse applicants to be overlooked or reject your job offer, result in lost customers, or cause those you serve to feel unwelcome.
- Gain insights from diverse individuals to reveal unconscious and systemic bias.
- Explore strategies to reduce bias and build cultural competence to eliminate bias and lift barriers for diverse applicants and others you serve.
Integrating Cultural Competencies into the Interview Process
MODULE TWO identifies cultural competence and skills needed for interviewing and cross-cultural interactions.
Learning Objectives
- Learn how to develop cultural competence to look beyond biases and recognize an individual’s true abilities.
- Examine interviewers’ expected responses to commonly asked interview questions―that may go unmet due to unconscious bias or cultural misunderstandings.
- Explore alternative styles for asking inclusive questions to obtain quality answers from all individuals.
- Discover methods for interviewers and front-line staff to integrate cultural competence into their style and structure of cross-cultural interactions.
Sensitive Interview Situations and How to Handle Them
MODULE THREE is designed to help interviewers and front-line staff manage culturally sensitive interactions and create a more effective and welcoming work environment for all.
Learning Objectives
- Gain valuable tips to avoid uncomfortable diversity-related interview and front-line interactions, as well as discrimination and potential legal trouble.
- Brush up on personal information that should not be discussed in interviews and other interactions―but sometimes is anyway―and how to handle it.
- Examine sensitive questions that diverse applicants and others may ask―along with appropriate responses―and methods for interviewers and front-line staff to address diversity at their organization.
Features
- Structured into sequential lessons with reflection prompts throughout each module.
- Presents authentic quotes and real-world examples―gathered from the author’s firsthand research rather than scripted scenarios or fabricated statements.
- Provides a unique approach that helps participants view their actions through the perspectives of diverse individuals―demonstrating how unconscious bias can appear in cross-cultural interactions.
About This Training
Grounded in decades of Lila Kelly’s research and practical experience in diversity and inclusion, the hiring process, and career transition, this training highlights common situations where unconscious bias can appear at both individual and systemic levels.
Recognizing that the effective integration of diversity and inclusion is an ongoing effort, this program serves as a strong foundation—offering insights, strategies, and actionable recommendations that increase awareness, reduce bias, and support sustainable improvements in hiring practices and front-line interactions.
Audience
Hiring managers, supervisors, interviewers, and front-line staff.
“A lot of my supervisors don’t want to admit that they may not be prepared for an interview with a protected class candidate. Having the information be presented in [training booklet] format allows them to learn despite feeling vulnerable about their lack of knowledge. The videos of diverse candidates have been really helpful. Candidates brought up solutions to interview and on-boarding situations that I never thought of before. I would recommend this to others as a quality part of professional development for supervisors and HR professionals.” ―Tirzah McPherson, Inclusion Administrator, County Government
See the Lessons and Sample tabs above for more details.
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Train-The-Trainer and Blended Learning Programs:
- Bring this training in-house to train your hiring managers, interview teams, and front-line staff with our Train-The-Trainer Program
- Take the learning to a deeper level with a facilitated Blended Learning workshop
