Product Description
Our new printed training booklets replace the former online modules and allow you to learn at your own pace without digital distractions. The Sample tab above may include videos, which remain available with any facilitated training. Customized bulk-purchase options are offered for facilitated trainings only. Contact us to discuss the best fit for your organization.
This training is grounded in the interview process and expands to front-line roles, where people are often meeting each other for the first time. Much of this training can be adapted to roles working with new customers, patients, students and their families, or community members.
Sensitive Interview Situations and How to Handle Them
MODULE THREE, of this three-module program, is designed to help interviewers and front-line staff manage culturally sensitive interactions and create a more effective and welcoming work environment for all.
Learning Objectives
- Gain valuable tips to avoid uncomfortable diversity-related interview and front-line interactions, as well as discrimination and potential legal trouble.
- Brush up on personal information that should not be discussed in interviews and other interactions―but sometimes is anyway―and how to handle it.
- Examine sensitive questions that diverse applicants and others may ask―along with appropriate responses―and methods for interviewers and front-line staff to address diversity at their organization.
Features
- Structured into sequential lessons with reflection prompts throughout each module.
- Presents authentic quotes and real-world examples―gathered from the author’s firsthand research rather than scripted scenarios or fabricated statements.
- Provides a unique approach that helps participants view their actions through the perspectives of diverse individuals―demonstrating how unconscious bias can appear in cross-cultural interactions.
About This Training
Grounded in decades of Lila Kelly’s research and practical experience in diversity and inclusion, the hiring process, and career transition, this training highlights common situations where unconscious bias can appear at both individual and systemic levels.
Recognizing that the effective integration of diversity and inclusion is an ongoing effort, this program serves as a strong foundation—offering insights, strategies, and actionable recommendations that increase awareness, reduce bias, and support sustainable improvements in hiring practices and front-line interactions.
Audience
Hiring managers, supervisors, interviewers, and front-line staff.
See the Lessons and Sample tabs above for more details.
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Train-The-Trainer and Blended Learning Programs:
- Bring this training in-house to train your hiring managers, interview teams, and front-line staff with our Train-The-Trainer Program
- Take the learning to a deeper level with a facilitated Blended Learning workshop
